Age Verification

The Age Verification system helps ensure compliance with age restriction requirements when selling age-restricted products. The system provides visual indicators and enforces verification steps before completing transactions.

Permissions

To manage age-restricted sales, your user account requires specific permissions:

• Sell Age Restricted Items: Allows selling of age-restricted products

Permissions are assigned to user accounts in Salesforce under the Employee Permissions field. Refer to Employee Permissions for more information.

Product Configuration

Configure age restrictions for products through the Command Centre interface.

Setting Age Restrictions

1. Navigate to Pos Products in the Command Centre
2. Select the product you want to restrict
3. Go to the Additional Details step
4. Locate the Minimum Age field
5. Enter the required minimum age value

Visual Indicators

Age-restricted items in the cart are highlighted with visual indicators to ensure staff can easily identify them.

How It Works

1. A warning icon (⚠️) appears next to age-restricted items in the cart.
2. The icon displays as soon as an age-restricted item is added.
3. Click the icon to view the required age restriction.
4. The system highlights the highest age requirement across all items in the cart.

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Verification Process

The system enforces age verification before completing transactions with age-restricted items.

Steps for Verification

1. Add age-restricted items to the cart.
2. The system prompts for age verification before payment or order creation.
3. Verify the customer meets the highest age requirement for the transaction.
4. Record the verifying employee’s details as part of the process.
5. Complete the transaction.

Re-verification

If you edit a booking and add items with higher age restrictions, you must re-verify the customer’s age.

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Tracking & Audit

The system automatically tracks age verification details for compliance and audit purposes.

Recorded Fields

The following fields can be found on the Booking Product record in SalesForce:

Field Name	Type	Description
Age Verification Approver	Account Lookup	Identifies the BookNow User who approved the age verification.
Age Verification Time	DateTime	Records the timestamp when the verification was performed.
Required Age	Number	Specifies the minimum age requirement that was verified.

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Compliance Responsibility

Important

The age verification features assist with regulatory compliance; however, merchants are solely responsible for ensuring all sales adhere to local age restriction laws.

BookNow Software Ltd provides these tools as supportive measures but does not assume liability for any non-compliance.

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Best Practices

Follow these best practices to ensure compliance and maintain accurate records:

1. Always verify ID for age-restricted sales.
2. Check ID expiration dates to ensure validity.
3. Request manager verification if there are doubts.
4. Document refused sales with reasons.
5. Review verification logs regularly.
6. Train staff on proper age verification procedures.
7. Maintain clear signage to inform customers of age restrictions.
8. Keep records of verification issues or incidents.

Training Tip

Implement a "Challenge 25" policy, requiring staff to verify ID for anyone appearing under 25, even if the age restriction is lower.