Booking Fees

Booking fees allow you to automatically add an additional charge to bookings based on the products selected. The fee can be either a fixed amount or a percentage of the total booking value, and can be applied differently to customer and staff bookings.

Setting Up Booking Fees

To implement booking fees, follow these steps:

1. Navigate to the BookNow Setup File record related to the Site that you want to setup the Booking Fee for
2. Create a new "Booking Fee" product or select an existing product to use as your booking fee in the "Booking Fee Product" field
3. Configure the booking fee product with either:
   • A fixed amount using the Price field
   • A percentage by setting the "Booking Fee Percentage" field
4. For each product that should trigger the booking fee, configure the "Booking Fee Applies To" field to specify whether it applies to customer bookings, staff bookings, or both. See Applying Booking Fees to Products below.

Note

When using percentage-based booking fees, the fee will be calculated based on the total booking value before any discounts are applied. Booking fees are only applied during the initial transaction - adding products with booking fees to an existing booking will not trigger additional booking fees.

Applying Booking Fees to Products

You can control which products have booking fees applied and whether those fees apply to staff bookings, customer bookings, or both.

To configure booking fee application:

1. Navigate to the Product record
2. Locate the "Booking Fee Applies To" field
3. Select one or both options:
   • Customers: Fee applies to customer bookings only
   • Staff: Fee applies to staff bookings only

Important

• Fees are only calculated and applied during the initial transaction
• Adding products with booking fees to an existing booking will not trigger additional fees
• Fees will only be applied if:
  • A booking fee product is configured on the Site's BookNow Setup File
  • The product has the appropriate "Booking Fee Applies To" options selected

Example Scenarios

Here are some common booking fee configurations:

Scenario	Configuration
Customer-only fee	Select "Customers" only in Booking Fee Applies To
Epos-only fee	Select "Staff" only in Booking Fee Applies To
Universal fee	Select both "Customers" and "Staff"
No fee	Leave Booking Fee Applies To empty

Key Features

• Flexible Application: Choose whether fees apply to customers, in-house, or both
• Multiple Fee Types: Support for both fixed amount and percentage-based fees
• Transparent Pricing: Fees are clearly displayed in the cart and on invoices
• Product-Level Control: Configure fee application on a per-product basis

Tip

Choose either a fixed amount or percentage-based fee for your booking fee product based on your business model. Since this is configured at the booking fee product level, the same fee type will apply to all products that have booking fees enabled.

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