Allergen Verification

The Allergen Verification system helps ensure customer safety by tracking and verifying allergen information for food and beverage items. The system provides visual indicators and enforces verification steps before completing transactions.

Permissions

• Verify Allergens: There are no permissions required for a user to verify allergen information.

Product Configuration

Configure allergens for products through the Command Centre interface.

Setting Product Allergens

1. Navigate to Pos Products in the Command Centre
2. Select the product you want to add allergens for
3. Go to the Additional Details step
4. Locate the Allergen Information field
5. Select All allergens that apply to the Product

Visual Indicators

Allergen information is clearly displayed with visual indicators to ensure staff can easily identify items containing allergens.

How It Works

1. An allergen icon (🏵️) appears next to items containing allergens in the cart.
2. The icon displays as soon as an item with allergens is added.
3. Click the icon to view the specific allergens for that item.
4. The system tracks verification status for each item containing allergens.

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Verification Process

The system enforces allergen verification before completing transactions with items containing allergens.

Steps for Verification

1. Add items containing allergens to the cart.
2. The system prompts for allergen verification before payment or order creation.
3. Review allergen information for each item.
4. Confirm allergen information has been communicated to the customer.
5. Record the verifying employee's details as part of the process.
6. Complete the transaction.

Re-verification

If you edit a booking and add items with new allergens, you must re-verify the allergen information.

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Tracking & Audit

The system automatically tracks allergen verification details for compliance and audit purposes.

Recorded Fields

The following fields can be found on the Booking Product record in SalesForce:

Field Name	Type	Description
Allergen Verification Approver	Account Lookup	Identifies the BookNow User who approved the allergen verification.
Allergen Verification Time	DateTime	Records the timestamp when the verification was performed.
Allergens List	Text	Lists all allergens that were verified for the transaction.

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Compliance Responsibility

Important

The allergen verification features assist with food safety compliance; however, merchants are solely responsible for ensuring all allergen information is accurate and properly communicated to customers.

BookNow Software Ltd provides these tools as supportive measures but does not assume liability for any allergen-related incidents.

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Best Practices

Follow these best practices to ensure proper allergen management and customer safety:

1. Always verify allergens for items containing known allergens.
2. Double-check ingredients against allergen information.
3. Request manager verification for uncertain cases.
4. Document all allergen queries from customers.
5. Review allergen logs regularly.
6. Train staff on allergen management procedures.
7. Maintain clear signage about allergen information.
8. Keep records of allergen-related incidents.

Training Tip

Implement a "check twice" policy, requiring staff to verify allergen information at both order entry and service delivery points.